Shipping & Refunds

Last updated: 13 October 2026

Existing physical orders

Cutter Canvas no longer sells physical cutters or accepts custom printing requests. Existing orders are not cancelled. The terms below apply to those orders; their original order details remain unchanged. Track an existing order or contact support.

• Shipping. Ready-made shapes and cutters you have already designed ship within 3–5 business days of payment. Custom orders from a picture or description ship within 3–5 business days after you approve the mockup; design and revision time comes before that window. If an order includes custom designs, the whole order ships together after approval. We ship to United States addresses only, with shipping included in the price. Delivery then typically takes a further 3–5 business days in transit via USPS.
• Cancellation. Email us within 24 hours of ordering and we will cancel and refund in full, provided printing has not started. Once a print has started it cannot be cancelled, because the item is custom-made to your design.
• Returns. Custom-made items are not returnable for change of mind.
• Faulty, damaged, or wrong items. If a cutter arrives damaged, misprinted, or does not match what you designed, email support@cuttercanvas.com within 14 days of delivery, with a photo. We will reprint and reship it, or refund it in full — your choice. You will not be asked to pay return postage.
• Lost in transit. If tracking shows no movement for 10 business days, we will reprint and reship at no cost.
• Refund timing. Approved refunds go back to the original payment method via Stripe, usually within 5–10 business days depending on your bank.

Consumer rights in your jurisdiction apply in addition to the above and are not limited by it.

AI credits

• Failed generations are free. If a generation fails, its credit returns to your balance automatically. You do not need to contact us, and it is not a refund case.
• Unused credits. Credits are a digital product delivered immediately, so purchases are generally final. If you bought a pack in error and have not spent any of it, email us within 14 days and we will refund it. Credits do not expire.
• Results you dislike. AI output is inherently variable. A generation that succeeded but did not produce what you hoped for has used its credit and is not refundable. The 10 free signup credits exist so you can judge the quality before paying.
• Billing errors. Charged twice, or charged for credits that never arrived? Email us and we will fix it.

How to reach us

support@cuttercanvas.com. Include your order confirmation email or the email address you paid with. We reply within 2 business days.