Shipping & Refunds

Last updated: 13 August 2026

Printed cutters

Every cutter is printed to order from the exact model you designed. Nothing is held in stock, which is what makes the terms below necessary.

Shipping. Orders ship within 3–5 business days of payment, to United States addresses only. Shipping is included in the price. Delivery then typically takes a further 3–5 business days in transit via USPS.
Pricing. $15.00 for the first cutter in an order and $5.00 for each additional cutter in the same order, applied across the whole cart rather than per design. Orders are capped at 20 cutters.
Cancellation. Email us within 24 hours of ordering and we will cancel and refund in full, provided printing has not started. Once a print has started it cannot be cancelled, because the item is custom-made to your design.
Returns. Custom-made items are not returnable for change of mind.
Faulty, damaged, or wrong items. If a cutter arrives damaged, misprinted, or does not match what you designed, email support@cuttercanvas.com within 14 days of delivery, with a photo. We will reprint and reship it, or refund it in full — your choice. You will not be asked to pay return postage.
Lost in transit. If tracking shows no movement for 10 business days, we will reprint and reship at no cost.
Refund timing. Approved refunds go back to the original payment method via Stripe, usually within 5–10 business days depending on your bank.

Consumer rights in your jurisdiction apply in addition to the above and are not limited by it.

Failed generations are free. If a generation fails, its credit returns to your balance automatically. You do not need to contact us, and it is not a refund case.
Unused credits. Credits are a digital product delivered immediately, so purchases are generally final. If you bought a pack in error and have not spent any of it, email us within 14 days and we will refund it. Credits do not expire.
Results you dislike. AI output is inherently variable. A generation that succeeded but did not produce what you hoped for has used its credit and is not refundable. The 10 free signup credits exist so you can judge the quality before paying.
Billing errors. Charged twice, or charged for credits that never arrived? Email us and we will fix it.

support@cuttercanvas.com. Include your order confirmation email or the email address you paid with. We reply within 2 business days.